FAQs

1. WHERE DO YOU SHIP?

FORA ships worldwide, with the exception to Russia and Brazil.

2. HOW MUCH IS THE SHIPPING COST AND HOW LONG SHOULD IT TAKE FOR MY GLASSES TO ARRIVE?

Typical delivery takes 2-6 business days to arrive. After the order is made we will send you the receipt with all the information you need. The  cost varies between 5€-25€ and it will depend exclusively on your geographic location.

Please check our shipping page for further details.

3. CAN I EXCHANGE / RETURN MY ORDER?

Yes, you can exchange/return your order (except in the specific case when prescription lenses have been applied) with shipping costs at your expense, during 15 days from the delivery of your package. In order to receive exchange/return authorization please send us an email (orders@fora.pt) at the earliest possibility clearly explaining the reason for your exchange/return. All merchandise must be exchanged/returned unworn and in like-new condition with the original packaging. Items must be returned accompanied by the official documentation (original receipt).

Please check the returns & exchanges page for further details.

4. WHICH PAYMENT METHOD DO YOU ACCEPT?

We accept Visa credit card, MasterCard credit card, debit card and PayPal. If you have a Portuguese bank account we also accept MB payments and Payshop. 

5. I DON’T KNOW THE SIZE OF THE SUNGLASSES / GLASSES?

You can find it on our product description and details when you have selected a frame.

6. DO WE HAVE DIFFERENT TYPES OF LENSES?

Yes! If you’re interested to know more about it or customize your sunglasses with different ZEISS® lenses (e.g. polarized lenses) please send us an email to orders@fora.pt.

7. WHAT KIND OF PROTECTION DO YOUR GLASSES / SUNGLASSES HAVE?

The sun lenses and optical lenses fitted in FORA frames are from ZEISS® and comply with all major international safety provisions featuring 100% protection against UVA/UVB, and are designed to protect against the sun and wind.

Please check our terms & conditions page for further details. 

8. HOW DO I BUY PRESCRIPTION GLASSES?

Do you have your full eyeglass prescription with you? Including your pupil distance for both eyes? If yes, then send us an email to orders@fora.pt and we’ll gladly give you an estimated value with our ZEISS® optical lenses and provide you with 10% discount on your FORA optical frames.

If you wish to buy in person you can take your glasses to our Flagship Chiado where our optical technician can help you select the right style, customize your frames with different ZEISS® lenses, and fill your prescription in 20 minutes.

9. WHICH CARRIER DO YOU USE?

For shipping purposes, we use TNT or FedEX service depending on your location.

10. WHERE CAN I BUY MY GLASSES OR SUNGLASSES IN-STORE?

If you wish to buy your glasses in person, you can either buy them in one of our flagship stores or retail partners.

Please check our stockists page for further details.

11. DO YOU OFFER WARRANTY?

We provide a standard warranty of twenty-four months (2 years) on all products distributed through authorized channels. Distribution through channels not recognized by FORA shall not be eligible for this service.

Please check our terms & conditions page for further details. 

12. HOW SHOULD I TAKE CARE OF MY GLASSES OR SUNGLASSES?

Our eyewear is created with high quality acetates and premium metals, so be sure to take care of your frames. Each pair comes with a cleaning cloth to clean the lenses and a hard case to protect your glasses. Do not leave your glasses in your car, as heat from the car causes the acetate to warp and flex out of alignment. Be sure not to lay your glasses face down or any surfaces or to expose them to rough textures such as sand. Do not use any chemicals on your lenses as they may strip away their coating.

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