SERVICES

1. CUSTOMER SERVICE

FORA's Office is staffed Monday to Friday from 10am-7pm (GMT+1). If you have any questions, queries or concerns no matter how big or small we’ll give you the best advice we possibly can. Please contact our support team via e-mail at info@fora.pt. We aim to respond to all e-mail queries within 24 hours, Monday through Friday.

2. IN-STORE ASSISTANCE

Portuguese customers and clients in town can visit us and ask for assistance or maintenance. All FORA eyewear is warranted for twenty-four months (2 years) from the date of purchase against manufacturer defects. Coverage is valid only with the proof of purchase (original receipt) from FORA. Alteration of FORA products will void warranty. During the term of this warranty, FORA will replace any current style, which is deemed by FORA to possess a manufacturer’s defect. Scratched lenses or other wear and tear as a result of normal use are not covered by this warranty.

Certain conditions may invalidate warranty coverage including but not limited to:

Excessive wear 

Visible scratches 

Warped acetate from exposure to extreme heat 

Any type of abuse or mistreatment 

For warranty or replacement service, please contact FORA at: info@fora.pt

FORA stores:

Rato - Av. Álvares Cabral 28A, 1250-018 Lisboa 

Chiado - Rua da Misericórdia 90, 1200-273 Lisboa

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