1. CUSTOMER SERVICE
FORA's Office is staffed Monday to Friday from 10am-7pm (GMT+1). If you have any questions, queries or concerns no matter how big or small we’ll give you the best advice we possibly can. Please contact our support team via e-mail at firstname.lastname@example.org. We aim to respond to all e-mail queries within 24 hours, Monday through Friday.
2. IN-STORE ASSISTANCE
Portuguese customers and clients in town can visit us and ask for assistance or maintenance. All FORA eyewear is warranted for twenty-four months (2 years) from the date of purchase against manufacturer defects. Coverage is valid only with the proof of purchase (original receipt) from FORA. Alteration of FORA products will void warranty. During the term of this warranty, FORA will replace any current style, which is deemed by FORA to possess a manufacturer’s defect. Scratched lenses or other wear and tear as a result of normal use are not covered by this warranty.
Certain conditions may invalidate warranty coverage including but not limited to:
• Excessive wear
• Visible scratches
• Warped acetate from exposure to extreme heat
• Any type of abuse or mistreatment
For warranty or replacement service, please contact FORA at: email@example.com
Rato - Av. Álvares Cabral 28A, 1250-018 Lisboa
Chiado - Rua da Misericórdia 90, 1200-273 Lisboa